Hardware key driver
Note that VacTran VT-3S does not require a hardware key driver, since it uses a software key.
For VacTran VT-3U, installation of the hardware key driver is done automatically by the VacTran installer in versions 3.47 and earlier. In most cases, the process is simple and transparent to the user.
Version 3.48 is backward-compatible with the VT-3U USB hardware key, versions 3.00 to 3.47. If you install version 3.48 on a computer that was previously running any prior versino 3.xx, your USB key driver will likely still work. If it was uninstalled or was an obsolete USB key driver, you can install the new USB key driver using the following menu in VacTran:
For VacTran VT-3U, installation of the hardware key driver is done automatically by the VacTran installer in versions 3.47 and earlier. In most cases, the process is simple and transparent to the user.
Version 3.48 is backward-compatible with the VT-3U USB hardware key, versions 3.00 to 3.47. If you install version 3.48 on a computer that was previously running any prior versino 3.xx, your USB key driver will likely still work. If it was uninstalled or was an obsolete USB key driver, you can install the new USB key driver using the following menu in VacTran:
Trouble shooting
If the key is not recognized by VacTran, you can run a small diagnostic called Sentinel Advanced Medic published by SafeNet that can help isolate issues with the key. You can download it from the link below.
The most likely reasons for the key not working are
1) VacTran was installed without the user logged into Windows with full administrative privileges
2) Anti-virus software may need to be set manually to "trust" the installer, particularly the software driver for the key. For example, If you have Norton Security Suite, go to Settings / Firewall /Program Rules. Set “Allow” for the Sentinel Protection Server.
You can find the installer in your Program Files/Common Files/PEC/USB Key Installer folder, or download it from the link below. When running the driver installer, don't forget that you have to be logged into your machine with full administrative privileges. You may need to restart Windows after installation.
3) Some users try to set up the key on a network server and access VacTran remotely. Although this has worked for some users, VacTran wasn't designed or tested for this use.
Safenet Ultrapro hardware key
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Sentinel DriverThis is software published by SafeNet that enables VacTran to communicate with the hardware key. The most current version of this driver has been updated for compatibility with Windows 8. This driver can also be downloaded directly from the Safenet web site at http://www.safenet-inc.com/support-downloads/sentinel-drivers/.
Sentinel Advanced Medic (diagnostic)This is an optional tool published by Safenet to test communication with the hardware key. This program is not necessary for running VacTran.
Additional troubleshooting information
Safenet Sentinel End User Guide has some additional tips for resolving issues with the hardware key.
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